Terms and Conditions
The website www.dhoopdiya.com ("Dhoop Diya") is operated by KII Group and Company, having its registered office located 2th Floor, Building #74 Suryavanshi layout, Doddaballapur road, Bengaluru - 560064, Karnataka, India. Please read the Conditions of Use document carefully before using the www.dhoopdiya.com website. By using the www.dhoopdiya.com website, you signify your agreement to be bound by Dhoop Diya's Conditions of Use.
In addition, when you use any current or future Dhoop Diya service, you will also be subject to the terms, guidelines and conditions applicable to that Dhoop Diya service. If these Conditions of Use are inconsistent with such Terms, the Terms will control.
These "Conditions of Use" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures. Dhoop Diya has the right to update the Conditions of Use anytime without notifying anybody. It is your responsibility to keep yourself updated with Dhoop Diya's updated terms and conditions at all times.
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Account area of the website. www.dhoopdiya.com reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.
The personal information / data provided to us by you during the course of usage of www.dhoopdiya.com will be treated as strictly confidential and can be shared with any subsidiary companies under KII Group And Company. If you object to your information being transferred or used, please do not use the website.
3. Access to www.dhoopdiya.com
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.
All prices are inclusive of VAT/CST, service tax, Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise.
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.
We collect your personal information in order to provide and continually improve our products and services.
Here are the types of personal information we collect:
Information You Give Us: We receive and store any information you provide in relation to our services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our services.
We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:
Purchase and delivery of products and services: We use your personal information to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, troubleshoot, and improve our services: We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our website.
Recommendations and personalization: We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Dhoop Diya.
Communicate with you: We use your personal information to communicate with you in relation to our services and/or products via different channels (e.g., by phone, e-mail, chat).
Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We do not share your personal information with any other organizations/companies.
If the payment fails and the amount is deducted from your bank account, it will be transferred back to your account by your bank usually within 8-10 days.
If we are unable to deliver the product the refund will be processed back to the same account from which the payment was made.
Refund will be processed within 1-2 business days from the day we receive the product back from the customer.
In case of any discrepancies on the box contents, the process may take additional 5-6 days.
Customers are advised to make a video of unboxing the product with clarity of sealed box for quick resolution of refund process.
In case any of the box contents are missing, and the customer fails to produce any evidence of the box contents being missing , for e.g., unboxing video, we, www.dhoopdiya.com have the right to deny any refund to the customer.